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Established in early 2011, the Business Process Improvement (BPI) Shared Service provides support for initiatives seeking to improve customer service, free-up staff time, deliver services faster and/or reduce total cost. Support is provided through a pool of resources available for facilitation of targeted BPI engagements, methodology and toolset for executing BPI engagements, and training on the concepts and techniques of process improvement initiatives.

The BPI Shared Service hosted a Business Process Improvement Showcase Event on September 22, 2016.

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The Business Process Improvement Shared Service is interested in learning about your experience with improving business processes in your campus unit.
Share your experience

What Has Been Improved?
BPI has initiated 86 projects since Fall 2011. View current and past improvement projects as well as monthly and annual reports.

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BPI offers a suite of services to assist university teams to improve their business processes, which can result in:

  • reduced cost
  • improved quality of service
  • reduced processing time

Community Series
Join members of the BPI Shared Service for this quarterly free seminar series that discusses process improvement topics.


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Opportunities include attending a training program or community series seminar.

Training Opportunities
BPI Shared Service offers a variety of training courses focused on educating University staff on the concepts, techniques, and tools of process improvement.

Process Improvement Methodology Toolkit
Your department can use these self-service tools to successfully manage your own process improvement effort.

Contact Us

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Training and Events

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    • Facilitation Skills Training; UICCamera Camcorder Top HangBag Sports Camera EK7000 Pink EK5000 Action DV AKASO Handle for Case Daley Library, room 1-470, (East Campus)8:30AM - 12:30PM
  • Nov 07
  • Dec 19
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